Terms & Conditions

1. Introduction: The Website Owners, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Information on the Website: Whilst every effort is made to update the information contained on this website, neither the Website Owners nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owners reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know

3. Trade Marks: The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owners. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owners.

4. External Links: External links may be provided for your convenience, but they are beyond the control of the Website Owners and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owners. Please contact us if you would like to link to this website or would like to request a link to your website.

5. Public Forums and User Submissions: The Website Owners are not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owners. The Website Owners reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –

5.1 Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

5.2 Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

5.3 Post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network.

5.4 Violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owners or any other third party.

5.5 Submit contents containing marketing or promotional material which is intended to solicit business.

Below is a guide to show typical cost of postage in GBP – Free UK standard delivery for orders over £75.00 (excludes non UK mainland and remote areas).

Weight	UK	EUROPE	WORLWIDE		Weight	BFPO
0 – 250g	3.75	20.60	22.70		1kg	4.30
251 – 499g	3.75	24.90	28.65		1.5kg	5.60
500 – 750g	4.75	27.50	30.85		2kg	6.30
751g – 1kg	4.75	30.45	34.85		4kg	8.60
1kg – 1.25kg	4.75	32.65	38.65		6kg	9.60
1.25 – 1.5kg	4.75	34.20	41.65		8kg	10.60
1.5 – 1.75kg	4.75	34.70	42.20		10kg	11.60
1.75 – 2.0kg	4.75	34.70	42.20		30kg	13.60
2kg +	8.95	59.95	79.95

Privacy

W Slack and Sons Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We will collect information about you to process your order and to provide an excellent service. We will only email you in the future if you have given us your consent. You may withdraw this consent at any time by emailing us.

The information we collect includes:

Name
Address
Telephone number
Email address
Credit/debit card details for mail order transactions
This information will not be posted to third parties

DISPATCH AND DELIVERY – Free standard UK delivery for orders over £75.00 (excludes non UK mainland and remote areas)

Orders for UK delivery are sent by Royal Mail or DHL Couriers, we will email you the tracking details when your order has been dispatched. Orders placed for delivery outside the UK are sent by Royal Mail or DHL Couriers and will need to be signed for upon delivery. If your delivery address is outside of the European Union you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that such customs policies differ widely from country to country. Orders for delivery outside of the EU qualify for zero rate VAT, which will be automatically deducted from your shopping cart during the checkout process.

Orders are usually dispatched within 24 hours.  Orders over £75.00 delivered within the UK (excluding non UK mainland/remote areas) receive free standard shipping, which will take up to 5 working days to be delivered. You can upgrade to next working day delivery during the checkout process. Next day UK delivery applies to orders placed by 11.00am Monday to Friday which will be delivered the next working day.  Next day UK delivery to non UK mainland and remote areas takes 2 working days.

Products which are “available on backorder” will usually be dispatched within 7 days.  We will contact you if your order will take longer to be delivered.

You must notify us of any loss or damage within 48 hours of delivery.

We accept all credit/debit cards online using HSBC Global Payments.

If you have any enquiries please contact us by :
Telephone : 01623 624449
E-mail : shop@wslackandsons.co.uk

CLICK AND COLLECT

To use our click and collect service simply complete your order on our website and select collect from shop during in the checkout. You will then be able to quickly and conveniently collect your order from our shop at 38 Rosemary Street, Mansfield NG18 1QL.  We will contact you to confirm when your order is available for collection.

BFPO

We accept orders for delivery via the BFPO system. If you are based outside the EU we will refund the VAT after you have been through the checkout. Alternatively you can email us your requirements and we will then email you a quote which you can pay directly to us via PayPal. The BFPO postage rates above are subject to extra insurance costs. To allow us to deliver to a BFPO address we require:

Service No Rank Name
Unit/Regt
Operation Name (If applicable)
BFPO Number

RETURNS AND REFUNDS

Our returns policy applies to all transaction placed via our website and does not apply to purchases in person from our retail shop.

Your rights to return goods are protected under the Consumer Contract Regulations.

You are entitled to cancel your order within 14 days of delivery for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

You may cancel your order at any time before your order is delivered. If you have received your order you will need to return it to the address below. After you have received your order, we will be happy to accept products for return for any of the following reasons:

The product was found to be faulty or damaged upon delivery. We will either replace the faulty product or give you a full refund including any postage costs, whichever you prefer. In either case we will have to wait before the product is returned and inspected before we can take action.
If we have made a mistake in the fulfilling of your order we will either send out correct products or give you a full refund including postage costs, whichever you prefer.

If the product does not meet your requirements this is subject to the following conditions:
It must be accompanied by a copy of the receipt.
It must be in pristine condition and in its original packaging with all original labels attached. We will not accept returned goods if you have used the goods or removed any labels so please ensure you are totally satisfied with your purchase before doing so.

Additions to Returns Policy – Footwear

If footwear is required to be returned for size change please telephone our Sales Dept 01623 624449 first to check current availability of the required size.  The footwear should be returned within 14 days in original condition and with all original packaging.  We will not accept returns of footwear if the item has been worn outside, before wearing outside or removing any labels we advise you try the footwear on inside on a clean carpet for a short while to ensure the footwear fits you correctly.

Should footwear be returned for reasons of fault, please note that due to Health and Safety requirements and European Community regulations no staff are permitted to handle any soiled products. If they are returned unclean they will be immediately sent back to the customer without examination. Please ensure that the footwear is properly cleaned, all mud etc. removed before posting the items back to our Returns Dept for attention.

Additions to Returns Policy – Clothing

When returning an item of clothing you must return it as received, with all labels attached and with it’s original packaging.  If the garment labels have been removed we will consider the item as worn and it will not be accepted for return.  If the item was sent to you boxed then it must be returned boxed. This protects the garment and ensures it is not damaged in transit. Please take care when packing the item to ensure we receive it back in the same condition as originally received.

The address to return products is :

W. Slack and Sons Ltd
38 Rosemary Street
Mansfield
Nottinghamshire
NG18 1QL

TAXES

All prices quoted include 20% UK VAT. Orders placed on our website for delivery outside of the UK are exempt from UK VAT. This will be deducted from your order before you complete your payment at the checkout. Shipments to EU member states are treated the same way as international shipments and therefore have to clear customs. International shipments are subject to import taxes.  The postal service or courier company delivering the package will complete the relevant customs declarations, including where the product is manufactured. You will need to pay the courier or postal company any import tax liabilty before your package is delivered.  If you refuse delivery and the shipment is returned to us you will be liable for any additional costs incurred.

GB TAX FREE SHOPPING

Non EU residents are entitled to reclaim the VAT on all items purchased.  We will provide you with a GB TaxFree refund form at the point of purchase instore.  If you are non EU resident and order online for delivery within the UK during your stay please advise us so that we can include a GB TaxFree refund form with your goods.  When leaving the EU, present your purchases, receipts and passport to the customs desk to get your GB TaxFree refund form stamped. Collect your refund in cash at the airport or mail the form back to GB TaxFree in the envelope provided for direct crediting to a chosen credit card or UK bank account. Visit gbtaxfree.com for more information about Tax Free Shopping.

VAT number: 117364772